Preorders
Paid preorders may be cancelled and refunded before physical shipment, including after the preorder window closes. Contact JJL Publishing House at info@jjlpublishing.com or 701-404-0849. Once shipped, the physical-book return policy applies. Refund settlement may take additional payment-provider or bank processing time.
Physical books
For ordinary change-of-mind physical-book returns, contact JJL first and request a return within 30 days of delivery. Return the book in substantially original/resalable condition following JJL instructions. The return mailing address is provided privately after approval; do not send a return without instructions. The customer pays ordinary return shipping unless JJL approves otherwise. Refunds are processed after the returned book is received and verified. Original shipping is not refunded unless required by applicable law or specifically approved by JJL.
Damaged, missing or incorrect orders
If an order arrives damaged, is missing, contains the wrong item or includes a JJL fulfillment mistake, let us know and we will make it right. Contact JJL Publishing House at info@jjlpublishing.com or 701-404-0849. Depending on the situation, JJL will arrange an appropriate replacement, correction, reshipment or refund. You will not be required to pay return shipping for incorrect or damaged fulfillment caused by JJL.
Digital bonus
The coloring book is for personal, non-commercial use only, including printing copies for your own household or personal activity. Do not redistribute, resell, upload publicly, share as a downloadable file, repackage or reproduce it for commercial distribution. Copyright remains with the applicable rights holder/JJL.
The PDF is private and accessed through a secure, time-limited link. A link may expire while the entitlement remains valid. Contact JJL Publishing House at info@jjlpublishing.com or 701-404-0849 if the email does not arrive or you need help accessing the file. Digital access associated with a cancelled or refunded preorder is reviewed individually; this policy does not announce automatic revocation.
Nothing in these policies removes rights required by applicable law.
Questions about this policy? We're glad to help.
Email info@jjlpublishing.com